At 100cici, responsible gaming isn't a checkbox — it's part of how we operate. Every tool, every policy, and every support channel on this page exists because we believe gambling should always be entertainment, never a burden.
The 100cici platform is available exclusively to adults aged 21 years and above. Age verification is mandatory at registration and before any withdrawal is processed. If you are under 21, please do not use this platform. Underage gambling is illegal and causes serious harm.
Gambling — whether it's a weekend flutter on EPL, a live Baccarat session, or spinning a few rounds on your favourite PG Soft slot — is meant to be fun. For the overwhelming majority of 100cici Members across Kuala Lumpur, Penang, Johor Bahru, and beyond, it stays that way. But 100cici also recognises that for a small number of players, gambling can become problematic if left unchecked.
Responsible gaming means having the tools, the information, and the support structure to keep your play within healthy limits — and knowing where to turn if things start feeling out of control. It means 100cici doing its part as an operator: enforcing age restrictions, offering account management tools, training our support team to recognise signs of problem gambling, and making self-exclusion genuinely easy to activate, not buried three menus deep.
We don't want your entire week's budget in one sitting. We'd rather you set a RM50 weekly limit, stay within it, enjoy the games, and come back next week. The 100cici responsible gaming tools are built for exactly that kind of sustainable, enjoyable play. Use them.
If you feel that gambling is no longer entertainment — if it's causing stress, financial difficulty, or affecting relationships — please use the self-exclusion tool or contact our 24/7 support team immediately. There is absolutely no shame in stepping back, and 100cici will respect and enforce your decision without question.
Every 100cici account comes with a full suite of responsible gaming controls, accessible directly from your account settings at any time.
Set daily, weekly, or monthly deposit caps on your 100cici account. Once a limit is active, deposits that would exceed it are automatically declined. Limits take effect immediately when reduced, and require a 7-day cooling-off period to increase.
Cap the amount you can lose within a defined period. When your net losses reach the set threshold, 100cici will automatically suspend further betting for the remainder of that period — preventing a bad run from spiralling further.
Set a maximum session duration. When your session reaches the limit, 100cici will display a reality check prompt reminding you how long you've been playing and how much you've spent, and give you the option to continue or log out.
Configure pop-up reminders at set intervals (every 30, 60, or 90 minutes) that show your current session time, net win/loss, and a prompt to review your play. Small nudges go a long way in maintaining awareness during extended sessions.
Take a short break from 100cici without permanently closing your account. Choose a cooling-off period of 24 hours, 7 days, or 30 days. During this time, deposits and betting are disabled. The period cannot be reversed once activated.
Permanently or long-term exclude yourself from 100cici. Self-exclusion options range from 6 months to permanent closure. During exclusion, your account is disabled, marketing communications cease, and reinstatement after a minimum exclusion period requires verified sober reflection.
Problem gambling doesn't always announce itself clearly. It often develops gradually. 100cici encourages all Members to regularly check in with themselves. If several of the following statements feel familiar, it may be time to use the self-exclusion tool or speak with a professional support service.
If you decide that you need to step away from 100cici, activating self-exclusion is straightforward. Here's how:
100cici encourages any Member who feels their gambling is becoming a problem to reach out to professional support services. The following resources are available to players in Malaysia and internationally. All services are confidential.
A confidential emotional support service available to anyone in distress. Contact them at 603-7627 2929 (KL) — open 24 hours a day.
The Malaysian Ministry of Health operates addiction counselling services through public hospitals and clinics nationwide. Speak to your GP for a referral to an addiction specialist.
A fellowship of men and women who share their experience and support each other in recovering from gambling problems. Meetings are held regularly in Kuala Lumpur and Petaling Jaya.
100cici operates under international gaming authority licensing. Our licensing authority provides oversight of responsible gaming standards and operates an independent dispute resolution and player protection framework.
100cici's own 24/7 live chat support team is trained to assist Members with responsible gaming tools including self-exclusion, limit setting, and account review. Activate from the chat icon within your account.
Family members concerned about a loved one's gambling can also contact 100cici support directly to request account restrictions or flag welfare concerns. We take all welfare contacts seriously and respond with full discretion.
100cici enforces a strict 21+ age restriction without exception. Every new registration undergoes age verification, and mandatory KYC (Know Your Customer) documentation is required before any withdrawal is processed. We do not accept registration from individuals under 21, regardless of jurisdiction.
If you share a device with younger family members, 100cici strongly recommends the following steps to prevent underage access:
If 100cici has reasonable grounds to suspect that an account is being accessed or operated by a minor, the account will be suspended immediately pending investigation, and any balance will be held until the matter is resolved.
100cici will never knowingly allow a person under the age of 21 to register, deposit, or gamble on the platform. This is not simply a legal requirement — it is a moral obligation we take seriously. Operators who turn a blind eye to underage gambling cause real, lasting harm to young people and families. 100cici has zero tolerance for this.
Age verification is mandatory, not optional. If you cannot verify your age, you cannot withdraw. If we discover age misrepresentation after the fact, your account will be permanently closed and your balance will be subject to regulatory review.
If you're happy with your play and feel in control, 100cici has plenty to enjoy — sports betting, live casino, and 500+ slot titles. If you need support, we're here 24/7. Always 21+. Always in MYR.
100cici operates under international gaming authority licensing. Gambling can be addictive — please use our responsible gaming tools. 21+ only.